Last Updated: May, 2015

Our Commitment

Excelleris is committed to protecting personal information. We value the trust of those we deal with and recognize that maintaining this trust requires that we be transparent, diligent and accountable in managing the personal information in our care. Our privacy practices are designed to support this goal.

This Privacy Statement is an overview of our corporate policies and practices for managing personal information. The specific privacy policy for an individual Excelleris service, like my ehealth, is posted on the website for the applicable service.

Personal Information

Personal information is any information that can be used to uniquely identify a specific individual.


Protection of personal information is a priority at Excelleris. Our Privacy Officer is accountable for compliance with privacy legislation and our policies; and everyone at Excelleris receives privacy training so that each person who handles personal information understands how to protect that information.

Privacy Practices

Excelleris’ privacy practices comply with applicable legislation and are based on the Canadian Standard Association’s Model Code for the Protection of Personal Information. Our privacy practices include the following:

  • You have the right to know how your personal information will be used. We will explain the reason for collecting your personal information and how it will be used before or when we collect it;
  • We will only collect the personal information necessary and use or disclose it only for the purposes described, with your consent, as permitted or required by law, or we have clearly identified it as optional;
  • We will keep your personal information only as long as it is necessary for the purposes it was collected for or required by law; and
  • We will inform you of the existence, uses and disclosure of your personal information and give you access to that information if you request it. If you believe any personal information is inaccurate or incomplete we will assist you with having corrections made.

Use of Cookies & E-mail

Excelleris uses “cookies”, which are small files placed on your computer when you visit our websites, in order to track the use of our websites and users’ preferences in order to improve our website. The cookies do not collect personal information and disappear when your session ends. Accepting cookies in your web browser is not required; however, some functionality may be disabled if you decline.

If we receive an e-mail from you that contains personally identifiable information we will only use it to respond to your inquiry.


Excelleris may use links between its websites and may also provide links to third party websites for your convenience and information. If you link to an outside website you are subject to the privacy policy of that website. You should review their privacy policies to learn more about what, why and how they collect and use personal information.

Security Safeguards

Excelleris protects the personal information in our custody using strict security practices to prevent loss, unauthorized access, misuse or modification. Access to your personal information is restricted to those personnel who require the information in order to perform their duties.

Choice & Consent

Whenever we ask for information that is not required for us to provide a service you requested we will mark those questions as optional. You will also have a choice whether or not you wish to receive certain communications from us; such as invitations to participate in surveys and focus groups.

Updating our Privacy Statement

We regularly review our privacy practices and, from time to time, update our Privacy Statement. If we make changes we will post the new version on this website.

Contact Us

Questions, comments or complaints regarding our privacy policies and practices can be directed to our Privacy Officer, whose contact details are located below.

Privacy Officer
Excelleris Technologies Ltd.
201 – 4445 Lougheed Highway
Burnaby, BC V5C 0E4
Voice: 604-336-8579