How to add a PIN and email address to your account

You can add a PIN and email address to your Launchpad account so that you can reset your password whenever needed, without calling the Excelleris Support Desk. A new security requirement will also mean you need to provide your PIN when phoning the Excelleris Support Desk.

  1. Sign in to your Launchpad account at https://auth.bc.excelleris.com and go to Options.
  2. Select User Profile & Account Email.
  3. Create a 4-6 digit PIN under Security Information and add your email address in the account email address section.
    • Your PIN should be a number that only you know for this account
  4. Click EMAIL ME NOW and retrieve your 6 digit activation code that will be emailed to you. This may take a moment.
    • Or to complete the account validation at a later time, click Save. Your account validation code is only valid for 24 hours.
  5. Enter the 6 digit validation code (emailed to you) in the space provided and click VALIDATE.
  6. Click Save to save your user profile.

Note: never include your PIN in email communication or by phone to a 3rd party. Excelleris will never call you to ask for this number.

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