How to Change your PIN or Account Email Address

  1. Sign in to your Launchpad account at and go to Options.
  2. Select User Profile & Account Email.
  3. Click Reset PIN to enter a new 4-6 digit PIN (found under Security Information).
    • Your PIN should be a number that only you know for this account
  4. Click Update to change your account email address (found under the Account email Address section)
  5. Click EMAIL ME NOW and retrieve your 6 digit activation code that will be emailed to you. This may take a moment.
  6. Enter the 6 digit validation code (emailed to you) in the space provided and click VALIDATE.
  7. Click Save to save your user profile.

Note: never include your PIN in email communication or by phone to a 3rd party. Excelleris will never call you to ask for this number.

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