Contact Us

My eHealth BC Support

• 604-658-2115  (Monday to Friday 6:00am – 5:00pm PST)
• 1-888-522-7758 (Monday to Friday 6:00am – 5:00pm PST)
• support@myehealth.ca         

Product Support Page

My Results ON Support

• 1-844-379-2398  (9:00am – 8:00pm EST)
• myresults_support@lifelabs.com      

Product Support Page

BC Health Authority Support 

• 604-658-2121  (Monday – Friday 8:00am – 4:30pm PST)    
• 1-866-728-4777 (Monday – Friday 8:00am – 4:30pm PST)             
• Fax: 604-291-6837
• excelleris-support@lifelabs.com

LaunchPad BC Support         

• 604-658-2121  (Monday to Friday 8:00am – 5:00pm PST)   
• 1-866-728-4777  (Monday to Friday 8:00am – 5:00pm PST)
• Fax: 604-291-6837    
• excelleris-support@lifelabs.com

LaunchPad ON Support        

• 1-800-465-6001  (Monday to Friday 7:00am-11:00pm EST; Saturday and Sunday 8:00am-4:00pm   EST)
• ITServiceDesk@LifeLabs.com         

Interested in learning about how Excelleris can power your health information exchange?

Have a general question?

Contact us:

Excelleris
3680 Gilmore Way
Burnaby, BC V5G 4V8

• Tel: 604-658-2111 (Monday to Friday 8:00am – 4:00pm PST)
• Fax: 604-291-6837
• support@excelleris.com

For members of the media seeking more information about Excelleris, please email our parent company LifeLabs at:

• media@lifelabs.com

Protecting the privacy and security of personal information is fundamental to our values and to the way we do business. For questions and inquiries about privacy please contact:

Privacy Officer

• 604-336-8579 (Monday to Friday: 8:00am – 4:30pm PST)
• privacyofficer@excelleris.com