Install Excelleris Client Certificate on a Windows computer using Firefox:


  • Client Certificate from Excelleris (usually distributed via email)
  • Password (sent via email separate from Client Certificate)
  • Appropriate permissions to install a certificate on the system where access to Launchpad will be required.
  • For clients who utilize Citrix, a certificate will be provided to the Administrator who can perform the installation

Update Firefox Security Settings

Before accessing Launchpad, new users must update Firefox configuration settings to add Launchpad as a site-specific security exception in Firefox.

  1. In Firefox, type in about:config in the address bar, press Enter.
  2. A warning will appear, click “I’ll be careful, I promise!”.
  3. The browser is updated to the configuration screen.
  4. Type in security.tls.insecure_fallback_hosts in the Search bar. Double click on security.tls.insecure_fallback_hosts in the search results.
  5. Type in in the “Enter string value” dialogue box, click OK.

Steps to Install Client Certificate

  1. Save the Client Certificate sent to you via email onto your computer.
  2. Open Firefox.
  3. Click on the Menu icon in the upper right corner, click Options.
  4. Click Advanced, then click the Certificates tab.
  5. Click View Certificates.
  6. In the Certificate Manager dialogue box, click Your Certificates and click on Import.
  7. Browse to locate the saved Client Certificate file and select the certificate, click Open.
  8. Enter the password (sent via email separate from Client Certificate) and a notification will appear to confirm that the Certificate was successfully installed.
  9. Click OK to close Certificate Manager.

Confirm Successful Client Certificate Installation

Confirm successful installation of the certificate, visit the Launchpad login page using the link below.

  1. Open Firefox
  2. Type in the address bar and press Enter.
  3. A warning – “Your Connection is not secure”, click Advanced, then click Add Exception.
  4. The Add Security Exception window will appear, click Confirm Security Exception.
  5. The Launchpad login page now appears. Then bookmark this page for easy access in the future.